OTRS: Let's take stock
Following OTRS AG’s announcement to no longer support OTRS 6 and ((OTRS)) Community edition 6 and with them the related security updates, we have chosen to transform our dedicated Rexpondo area into a real product, an open source ticketing and ITSM system based on ((OTRS)) Community edition.
We have formed a partnership with the German company OTOBO, with whom we have already collaborated on the security update of the latest version of OTRS CE and we will collaborate on further developments of the platform.
With the experience gained by the Rexpondo team in ticketing and ITSM, today we are able to coordinate a roadmap of implementations, with short and medium term goals.
We can guarantee continuity in the support and maintenance of the current platform (including security patches and bug fixing) for all those companies that have invested in OTRS up to now, evolving at the same time, the Rexpondo platform.
Below are the developments already implemented:
- Data protection
- Dynamic fields management
- GDPR consent on customer side
- Elastic search
- New Customer graphic interface
- Native SLA stop
- Maps integration with OpenStreetMap
and upcoming developments:
- Mobile app
- BI (Business Intelligence)
- API rest
- Chatbot integration
- Graphics overhaul