Service desk Management
Transparency and security are keywords of an excellent Customer Service guaranteeing quick response time. In other words, simply a way to put your customers first. The history of a ticket can be traced from the initial contact to its closure giving the persons involved the possibility to make follow ups whenever needed. On the other hand, a Service Desk used for internal IT Service Management is fundamental to maintain the operative processes and to reduce the impact of software or hardware malfunctioning.
The management of a company’s internal and external communications network requires an IT infrastructure that is integrated into business processes and capable of functioning efficently without causing harmful interruptions caused by system bugs. As always, the identification of the optimal solution first requires an analysis of the current situation.
Continuos monitoring and team governance.
Processes defined for customers, suppliers, and employees needs
Service Desk software Solutions
Modern service desk solutions enable teams to work in a coordinated way, resolving requests according to priorities, while respecting SLAs. Among the various features, the two most important are: speed and simplicity.
E-time solutions for Help desk and Service desk are based on two international Open source products:
- Rexpondo: based on the Open source solution ((OTRS)) Community edition and OTOBO. Rexpondo is a highly performing and customizable Ticketing and ITSM software, designed for the needs of medium and large sized companies.
- Odoo: Help desk but not only, Odoo is an ERP software with several modules to manage all areas and business needs in an integrated way.
Our software solutions
Service desk software benefits
Continuity of service and minimizing
Monitor data and improve
your service level
Constant monitoring of new technologies
and product innovation
Shared knowledge and understanding
Restores normal service operations
as quickly as possible
Benefit from the assistance of a structured team with years of experience
RELY ON E-TIME
The real added value of E-Time is the competence of our team made up of people specialized in various IT disciplines.
Our professional is testified by our clients, among whom we can count important names on the national and international scene.