A complete multi-channel Helpdesk system
Receive requests from email, contact forms, Voip and live chat and contact your customers wherever they are.
Organize tickets with Kanban view and get an instant overview of your team’s workload and control the status of a ticket by defining custom SLA rules. With Odoo Helpdesk you can define dynamic templates for automating emails and common FAQ responses.
Organize field service
Provide field support to your customers, ensuring an excellent level of service! Thanks to an interface optimized for mobile devices, you can manage workdays and task statuses anywhere and from any device.
Assign and schedule tasks and reorganize any assignment with a simple drag & drop.
An integrated management: Odoo ERP
The Helpdesk modules allow you to manage in an integrated way all the part related to the interactions with customers and within the company itself, but that’s not all! Odoo is an ERP (Enterprise Resource Planning) software with several integrated applications to manage in a coordinated way all the activities of different business areas from accounting to Human Resources, but also the management of Warehouse and production.
Moreover, thanks to the Marketing modules, it is possible to manage not only the website or E-commerce but also the lead generation campaigns, where every new lead or sales opportunity is automatically registered in the CRM.