Cosa c’è di nuovo
IMPLEMENTING ITIL USING OTRS
OTRS is not only a ticketing system but also an IT Service Management solution structured on ITIL standard processes, ITIL v3 compliant…Read more
4hse the startup specializes in Safety at work
4hse was founded from a parallel project carried forward by E-time (which owns 70% of the company), developing to such a point as to involve different Health and Safety…Read more
OTRS news: OTRS 6, the first indiscretions
Not long to wait now until the official release of the sixth version of the ticketing software OTRS and on the official blog,…Read more
IT Asset Management – the benefits of having company assets under control
What is the advantages of a correct IT Asset Management? Which elements involved? Read more
E-time in Europe’s 1000 Fastest Growing Companies!
E-time in the special ranking of Financial Times…Read more
ITSM – IT Service Management what is it?
ITSM stands for IT Service Management, or rather the discipline which regards management of Information Technology (IT) systems and describes the strategic approach with which an IT infrastructure should be built to make it functional for company… Read more
The solution for problems of file conversions in SEPA XML format
SEPA stands for Single Euro Payments Area and has the aim to create an integrated market for payments in Euro within the European territory, without distinguishing between national and international payments. Read more
Otrs in cloud is it possibile?
A cloud version of the ITSM software exists and is available with the acquisition of the business solution. The cloud version allows the user to make use of all the characteristics of the other versions of OTRS. Read more
Opening of a new office – Capurso (Bari)
We are happy to announce the opening of a new office in Capurso (Bari). The new office will support our head office in San Martino Buon Albergo (Verona) Read more
[OTRS 5s] New functions for the ITSM software arriving in November
Two new functions in arrival for the ticketing software OTRS which will be added to the list of features already offered in the 5s version of the software. Read more
[OTRS PLUGIN] GCMDB: OTRS plugin for the graphical display of CMDB
GCMDB (Graphic CMDB Viewer) is an extension of OTRS developed by E-time for an improved graphical display of CMDB and rapid access to the information contained in them, it is compatible with the following versions: OTRS 3; OTRS 4; OTRS 5. Read more