E-time | the software company

Migration from old ((OTRS)) Community edition to Rexpondo cloud

The project in brief

Cloud installation of Rexpondo and migration from ((OTRS)) Community edition v.4, to handle customer requests.

The customer also requested customized support and consulting, in addition to what was already included in the cloud package.

Client

Paytipper Spa

Date

2019

Requests

Migrate to the latest version
Cloud Installation

Adopted Solutions

Migration to Rexpondo Cloud
Training course with theoretical and practical parts for administrators and users of the system
Training and support in the creation of a process
Use of the REXOAuth2 plugin for fetching emails from Microsoft Providers

Support

Customized consulting and support contract.

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