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# Migration from old ((OTRS)) Community edition to Rexpondo cloud

![](https://www.e-time.it/wp-content/uploads/2019/07/case_sup.png "case_sup")

## The project in brief

Cloud installation of Rexpondo and migration from ((OTRS)) Community edition v.4, to handle customer requests.

The customer also requested customized support and consulting, in addition to what was already included in the cloud package.

Client

Paytipper Spa

Date

2019

### Requests

-   Migrate to the latest version
-   Cloud Installation

### Adopted Solutions

-   Migration to Rexpondo Cloud
-   Training course with theoretical and practical parts for administrators and users of the system
-   Training and support in the creation of a process
-   Use of the REXOAuth2 plugin for fetching emails from Microsoft Providers

### Support

Customized consulting and support contract.

[Prev](https://www.e-time.it/portfolio/help-desk-customization/index.md)

[Next](https://www.e-time.it/portfolio/on-premise-migration-rexpondo/index.md)

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E-time is a Software House and System Integrator specialized in IT consulting web based and mobile software development for companies, banks and insurance companies.

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#### Services

#### Solutions

#### Quick Links

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