Ticketing & Help desk
The management of the company’s internal and outgoing communication network requires an IT infrastructure integrated with the company processes, able to work efficiently without causing damaging interruptions due to system bugs. As always the ability to identify the best solution, starts from an analysis of the present situation. If you are presently considering the use of a software for the management of tickets, ask yourself the following two questions:
- Do you use or have you only considered solutions which have a licence fee?
- Have you already considered the possibility of savings thanks to a software which does not have any license costs?
Why put your trust in E-time
Often the research phase stops at a superficial analysis without really taking into consideration all the alternatives available. We try to help the client understand how to organise the flow of information starting from solutions without license costs.
We have matured many years of experience in the field of Help desk and ticketing, constructing advanced solutions for important clients on a national and international scale. Our first projects were in the field of finance, meaning we had to deal straight off with complex realities which require elevated standards regarding quantity of data to elaborate and information security.
As our business cases testimonial, we have been asked numerous times to design solutions on complex architecture which manages large quantities of data and in which ticketing systems are called upon to manage not only assistance tickets (malfunction, machinery faults, etc…) but also communication exchanges between different areas of customer care.
We believe that real company Know How is built on clients and on the work opportunities which they provide. Speak to us about what you need, we are ready to work on new projects to create new success stories.
How we work
For our Help desk e ticketing solutions we have choose OTRS open source software which point of start for developing new solutions in cloud and on premise.
Why OTRS? Because it is reliable, customizable and without licensing fees.