OTRS in cloud, is it possible?
Otrs is a market leader solution for IT Service Management (ITSM) able to unite the advantages of an efficient software with the advantages of Open source. Thanks to its functions it permits the simplification of managing requests through the creation, mixing, tracing and archiving of tickets.
A cloud version exists and is available with the acquisition of the business solution. The cloud version allows the user to make use of all the characteristics of the other versions of OTRS, while excluding the support areas, consulting and training features.
The advantages of cloud
OTRS is used principally in the operative areas of Process Management and Workflow, CMDB and Asset Management, Incident management, Access management and Change Management.
Due to the sensitivity of these areas it is easy to see the need for constant monitoring and automatic back-up to avoid serious consequences. Data security together with information accessibility remain the main advantages of cloud computing. Otrs cloud is able to take advantage of this and all the other advantages of being a cloud system:
- scalability: adaption of the infrastructure based on the increase/decrease of the company’s needs;
- saving: a lighter IT infrastructure and cost controls by reducing the implementations necessary;
- obsolescence: guaranteeing constant updates of hardware and software updates.