OTRS news: OTRS 6, the first indiscretions

Not long to wait now until the official release of the sixth version of the ticketing software OTRS and on the official blog, even it is not officially confirmed, some leaks of the new features included in OTRS 6.

Javascript

The majority of the new features regard the Javascript side and therefore are of interest to developers:

  1. To facilitate Javascript translations a new mechanism has been added able to extract translatable strings not only from their OTRS libraries, but also from third party libraries. Using the call: Core.Language.Translate(“This is my text”);
    For further details on the function Core.Language si rimanda a (OTRS 6 API documentation)
  2. OTRS has always chosen the route of separating layout from content. In the new version it has been decided to follow the same philosophy also in Javascript. (OTRS 6 Javascript template)
  3. In the view of re-organising and making the codes more legible, new Javascript libraries have been introduced, moving the file codes to the (.tt) model files. This mechanism enables you to initialize Javascript modules (in model files), there is now a clear separation between HTML and Javascript. (OTRS 6 no more Javascript in .tt files)

Outgoing E-mails

The latest news, is of interest to the platform Administrators. A function has been added which gives the possibility to define, in the system configuration, headers for outgoing emails, which could be necessary for some network infrastructures. All emails generated by OTRS, therefore automatically include these headings e.g. the possibility to eliminate any automatic answers from external sites. (OTRS 6 outgoing email)

OTRS-6_outgoing-email