OTRS news: OTRS 6, the first indiscretions
Not long to wait now until the official release of the sixth version of the ticketing software OTRS and on the official blog, even it is not officially confirmed, some leaks of the new features included in OTRS 6.
For further details on the function Core.Language si rimanda a (OTRS 6 API documentation)
The latest news, is of interest to the platform Administrators. A function has been added which gives the possibility to define, in the system configuration, headers for outgoing emails, which could be necessary for some network infrastructures. All emails generated by OTRS, therefore automatically include these headings e.g. the possibility to eliminate any automatic answers from external sites. (OTRS 6 outgoing email)