OTRS

OTRS 5s: Nuove funzionalità per il software ITSM in arrivo a Novembre

Two new functions in arrival for the ticketing software OTRS which will be added to the list of features already offered in the 5s version of the software. The release date is set for 1 November 2016.

The new functions regard security with the release of the Security Toolbox which contains new implementations of cryptographic systems, and communication with the release of Easy connect and the possibility to have video conversations by communicating in Real Time with the client.

Among all the new functions introduced, there is also the stay organized function which regards the calendar function. It can be viewed per day, week or month and is rich with details and includes the principle characteristics of Apple and Outlook.

Security Toolbox e Easy connect: the news introduced

Security Toolbox:

• encryption and signature of ticket notifications
• encryption of emails addressed to multiple recipients
• automatic email encrypted incoming through automatic access to various certificates (es. OpernLDAP, Novell, MS Active Directory).
• Using postmaster filters for incoming encrypted emails.
• Using of public PGP and certificates S/MIME da LDAP
• Detailed ticket Preview for a more rapid and efficent control of the information.

Easy connect:

• Audio and video connection in real time
• No additional software installations are required.
• A browser-based use with Google Chrome and Mozilla Firefox is possible.