GCMDB: OTRS AddOn for the graphical display of CMDB
GCMDB (Graphic CMDB Viewer) is an extension of OTRS developed by E-time for an improved graphical display of CMDB and rapid access to the information contained in them, it is compatible with the following versions: OTRS 3; OTRS 4; OTRS 5; OTRS 6.
GCMDB is an integration designed for OTRS which improves the graphical display of CMDB, via a node graph which displays the different Configuration Item (CI) classes chosen by the user.
Starting from one selected node it is possible to expand the graph in three ways: :
- EXPAND TO: shows the output node from the selected node.
- EXPAND FROM: shows the input nodes from the selected node.
- EXPAND ALL: shows all the nodes connected to the selected node.
View and detail of customizable search
Maximum personalization of the AddOn! The user can freely define which Configuration Item (CI) classes to view and the degree of detail of the information shown, the graphic style, form and colours of the graph are also customizable.
To view the data correctly, with the automatic positioning of the nodes, a physical motor is used which regulates spaces and distances therefore avoiding unpleasant surprises such as overlapping nodes.
OTRS: IT Help desk Open source software
E-time, for many years, has chosen OTRS as a Help desk e IT service management software for its clients. As well as providing consulting and training, we start from the basic version which is easily downloadable (OTRS is an Open Source system) and develop personalized integrations for the platform together with an assistance and maintenance service. GCMDB is just one of many extensions created for our clients over the years. GCMDB is an Otrs plugin which can also be integrated with different CMDBs.
Are you interested in a free trial of our plugin? contact us!