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E-time | the software company
[Linkedin-in](https://www.linkedin.com/company/e-time-s-r-l-/) [Facebook-f](https://it-it.facebook.com/etime.engineering/) [Instagram](https://www.instagram.com/_etimesrl_/)
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# Other
[](https://www.e-time.it/en/e-time-cocomero-palestinian-people/index.md)
December 23, 2025by [user](https://www.e-time.it/en/author/carla/index.md)[Other](https://www.e-time.it/en/category/other/index.md)
## [E-time with Cocomero: a gesture for the Palestinian people](https://www.e-time.it/en/e-time-cocomero-palestinian-people/index.md)
E-time promotes a vision based on **universal human values**, such as **solidarity**, **compassion** and **justice**, in defense of innocent civilians affected by conflicts.
In our small way, we felt it was important to support and stand alongside the **Cocomero** initiative.
**Cocomero** is a **spontaneous volunteer project** led by a group of food bloggers, aiming to raise **funds for Palestinian civilians** left without homes and means of livelihood due to bombings and forced displacements following October 2023
The project began in 2024 with the first ebook. In **2025**, the second ebook, **“Cocomero & Friends – Recipes and Voices for Palestine”** was launched.
It is not just about cooking, but about **culture, memory, and identity**: a simple, everyday way **to tell the story of a people** through what they prepare, preserve, and pass down, even in the most difficult times. For more information about the initiative, visit the project **[link](https://cocomero.premiate.org/en/)**
_“Remembering a child being born, it becomes our duty to care for the children who die every day”_
[Read More](https://www.e-time.it/en/e-time-cocomero-palestinian-people/index.md)
[](https://www.e-time.it/en/e-time-at-forum-pa-2025/index.md)
April 22, 2025by [user](https://www.e-time.it/en/author/carla/index.md)[Other](https://www.e-time.it/en/category/other/index.md)
## [E-time at Forum PA 2025](https://www.e-time.it/en/e-time-at-forum-pa-2025/index.md)
E-time will be participating in [**FORUM PA 2025**](https://forumpa2025.fpaeventi.it/it-IT), taking place **from May 19 to 21** at the **Palazzo dei Congressi in Rome**. This key event, dedicated to innovation in the Public Administration, will focus on the theme: “Towards an Augmented Public Administration: People, Technologies, Relationships.”
FORUM PA is Italy’s leading event focused on **innovation in the Public Sector**. Organized annually by FPA, a company of the Digital360 Group, it brings together institutions, businesses, and citizens to promote the **modernization of public services** through digital technologies, training, and open dialogue on public policies.
During the event, **E-time** will showcase its advanced **digital solutions**, designed to support the **digital transformation of the Public Administration** by integrating intelligent technologies and promoting more agile, collaborative operational models.
## Join the seminar on May 20
In addition to its presence at the exhibition area, **E-time** will lead a dedicated seminar on **May 20 at 12:30 PM in Room 4**, titled: “**AI Agents Serving Citizens: The AIFA Case Study**.” This session will explore how **AI agents** can improve citizen interaction by offering fast, personalized, and reliable responses.
At the heart of the seminar will be [**Margot**](https://www.e-time.it/en/margot/index.md), the latest **AI-powered solution** developed by E-time to support the **digital evolution of the Public Administration**.
Margot not only simplifies communication—**ensuring transparency** and **trust** **in the information** provided—but also allows public sector employees to focus on higher-value tasks. You can **register** and **join the seminar** at this [**link**](https://forumpa2025.fpaeventi.it/it-IT/sessions/51).
It will be a great opportunity to share experiences, engage with industry experts, and contribute to the ongoing dialogue on the future of public services.
We look forward to seeing you at **booth 2D**!
[Do you want to know more?
Join the event to discover our AI Agents](https://www.e-time.it/contatti/index.md)
[Register for the event](https://forumpa2025.fpaeventi.it/it-IT/sessions/51)
[Contact us](https://www.e-time.it/contacts/index.md)
[Read More](https://www.e-time.it/en/e-time-at-forum-pa-2025/index.md)
[](https://www.e-time.it/en/margot-e-times-new-ai-agent-working-by-your-side/index.md)
April 17, 2025by [user](https://www.e-time.it/en/author/carla/index.md)[Other](https://www.e-time.it/en/category/other/index.md)
## [Margot, E-time’s new AI Agent working by your side!](https://www.e-time.it/en/margot-e-times-new-ai-agent-working-by-your-side/index.md)
The wait is over! After a testing phase, **Margot** is now officially part of the E-time offering. **Margot** is the **AI Agent** that learns, analyzes, and acts to improve and optimize work across all areas of your business.
Margot is an agent that can assist with **daily tasks** and adapt to the **operational needs of the client**, seamlessly integrating into daily workflows. It’s an advanced **AI-driven solution** designed to simplify **complex tasks**, enhance **productivity**, and provide continuous, **personalized support**.
Thanks to its **flexible and modular architecture**, Margot is an **intelligent**, **versatile** tool that can be perfectly integrated within the company ecosystem. Its potential is expressed through a wide **range of features**: **AI chatbots**, classifiers, virtual assistants, and knowledge-based search tools.
Designed to ensure **scalability** and **ease of configuration**, Margot represents a **strategic innovation for the digital infrastructure** of organizations aiming to accelerate their technological transformation and keep up with ongoing change.
Visit the [**Margot page**](https://www.e-time.it/en/margot/index.md) for more information
[Discover how AI Agents can
enhance your business!](https://www.e-time.it/contatti/index.md)
[Contact us](https://www.e-time.it/contatti/index.md)
[Read More](https://www.e-time.it/en/margot-e-times-new-ai-agent-working-by-your-side/index.md)
[](https://www.e-time.it/en/new-headquarters-etime/index.md)
April 4, 2025by [user](https://www.e-time.it/en/author/carla/index.md)[Other](https://www.e-time.it/en/category/other/index.md)
## [New E-time headquarters!](https://www.e-time.it/en/new-headquarters-etime/index.md)
E-time is moving! Our new Verona headquarters is now located at **Viale del Lavoro, 33 in San Martino Buon Albergo (VR)**.
We’ve finally completed work on our new spaces, which will allow us to offer an even more welcoming environment to both our E-timers and our clients.
[Read More](https://www.e-time.it/en/new-headquarters-etime/index.md)
[](https://www.e-time.it/en/difference-between-ai-agent-and-chatbot/index.md)
March 20, 2025by [user](https://www.e-time.it/en/author/carla/index.md)[Other](https://www.e-time.it/en/category/other/index.md)
## [What is the difference between an AI Agent and a Chatbot?](https://www.e-time.it/en/difference-between-ai-agent-and-chatbot/index.md)
**INDEX**
1. [What are AI Agents and how do they work](#cosa)
2. [What is a Chatbot](#qualefunzione)
3. [The main differences between AI agents and chatbots](#sistemidiiam)
4. [How to use AI Agents in customer support](#ruolo)
## What are AI Agents and how do they work
**AI agents** are software programs capable of **autonomously understanding** and responding to **user requests** or **performing tasks** on behalf of individuals or other systems. They make decisions based on data and **natural language processing** **(NLP)**.
In most cases, **AI agents** utilize **large language models (LLMs)**, which enable them to **process and analyze data** from various sources. They leverage **external tools** such as APIs, online searches, and databases to access **up-to-date information** and **optimize their performance**.
**AI agents** continuously improve by **learning from each interaction**. This ongoing learning process allows them to refine their capabilities and adapt to the **evolving needs of users**.
### What is an Chatbot
A **chatbot** is a **software application** designed to simulate written or spoken **interactions with users**. Traditional chatbots primarily provide predefined responses to a **limited set of questions**. Since they lack natural language comprehension, they are often rigid and struggle to adapt to user needs.
More **advanced chatbot** versions incorporate techniques such as **natural language processing (NLP)** and **natural language understanding (NLU)**. These advancements have made chatbots **more sophisticated**, enabling them to better understand and respond to user intent.
Today, chatbots are widely used **across various industries**, from customer support to business automation, with the goal of providing **instant responses**, streamlining processes, and enhancing the **user experience**.
### The main differences between AI agents and chatbots
When comparing **AI agents** and **chatbots**, fundamental differences emerge in how they interact with users. These **distinctions** can be categorized as follows:
- **Understanding User Intent**
Traditional **chatbots** operate based on **predefined rules** and **standardized responses**, relying on keyword recognition and offering only a limited understanding of context and language nuances.
Conversely, **AI agents** utilize **advanced language** models to analyze **user intent** and **context** more deeply, enabling smoother and more natural interactions.
- **Learning Capability**
**AI agents** can learn from interactions and continuously improve over time, evolving **through experience** and **new information**.
Traditional chatbots, on the other hand, **lack** **autonomous learning** capabilities and require manual updates to handle new queries or workflow modifications.
- **Handling Complex Tasks**
**Chatbots** are effective in executing **simple, repetitive tasks** but struggle with managing more complex and multi-step requests.
**AI agents**, however, are designed to tackle **complex problems**, make i**nformed decisions**, and, in some cases, **act autonomously**.
- **Personalization and Context Awareness in Interactions**
**AI agents** can tailor responses based on interaction history and **user preferences**, providing a more personalized experience.
In contrast, traditional chatbots offer **minimal personalization**, typically relying on **basic information** without considering past interactions.
### How to use AI Agents in customer support
The **integration of AI agents** in customer support is transforming service management, making it faster, more **accurate and personalized**.
Here are **some examples** where their use is particularly effective:
- **Personalized Support**
Thanks to memory of past interactions, AI agents can offer personalized responses by using customer preferences and adapting solutions to their specific needs.
- **Intelligent Request Routing**
AI can automatically and in real-time assign requests to the most appropriate departments, reducing wait times and optimizing the use of company resources.
- **Conversation Analysis and Continuous Improvement**
AI agents analyze interactions to improve the responses provided, identify common issues, and optimize customer service.
[Discover how AI Agents can improve your business!](https://www.e-time.it/contatti/index.md)
[Contact us](https://www.e-time.it/contacts/index.md)
[Read More](https://www.e-time.it/en/difference-between-ai-agent-and-chatbot/index.md)
[](https://www.e-time.it/en/e-time-with-mezzaluna-rossa-palestinese/index.md)
December 23, 2024by [user](https://www.e-time.it/en/author/carla/index.md)[Other](https://www.e-time.it/en/category/other/index.md)
## [E-time with Palestine Red Crescent Society](https://www.e-time.it/en/e-time-with-mezzaluna-rossa-palestinese/index.md)
E-time emphasizes universal human values, such as solidarity, compassion, and justice for the innocent civilians who are victims of the ongoing Israeli-Palestinian conflict.
In such a delicate historical moment, we have been struck by some data extracted from the Amnesty International investigations into the ongoing conflict, including:
- As of October 7, 2024, over 42,000 Palestinians have died, including over 13,300 children, and more than 97,000 have been injured;
- 1.1 million people have been evacuated;
- Approximately 625,000 students have lost an entire academic year.
To lend a hand, no matter how small, we have decided to support Friends of the Palestinian Red Crescent Society, a humanitarian organization that provides medical, health, and social assistance to the Palestinian population, both in the Palestinian territories and in neighboring countries.
The organization is part of the International Red Cross Movement, and its main purpose is to support the population through healthcare assistance, emergency interventions in the field, health promotion, and social support.
[Read More](https://www.e-time.it/en/e-time-with-mezzaluna-rossa-palestinese/index.md)
[](https://www.e-time.it/en/e-time-iso-27001-certified/index.md)
November 29, 2024by [user](https://www.e-time.it/en/author/carla/index.md)[Other](https://www.e-time.it/en/category/other/index.md)
## [E-time ISO 27001 certified.](https://www.e-time.it/en/e-time-iso-27001-certified/index.md)
## The certifications acquired by E-time
We are proud to announce that E-time has achieved the **[UNI CEI EN ISO/IEC 27001:2024](https://store.uni.com/uni-cei-en-iso-iec-27001-2017)** certification. This international standard establishes the requirements for an Information Security Management System (ISMS), ensuring a structured approach to data protection.
Below is a list of all certifications E-time has obtained under ISO/IEC 27001:
- Cert. no. 84671 **UNI CEI EN ISO/IEC 27001:2024** – Information security, cybersecurity, and privacy protection – Information security management systems – Requirements.
- Cert. no. 84673 **ISO/IEC 27018:2019** – Information technology — Security techniques — Code of practice for the protection of personally identifiable information (PII) in public clouds acting as PII processors.
- Cert. no. 84674 **ISO/IEC 27017:2015** – Information technology — Security techniques — Code of practice for information security controls based on ISO/IEC 27002 for cloud services.
E-time has always prioritized data security and, over the years, we have implemented internal procedures to protect it. By obtaining this certification, we have chosen to implement these processes in compliance with the standards set by ISO 27001, validated by an authorized third-party body.
### What Changes After Obtaining Certification
Achieving this certification has several implications and entails specific operational responsibilities for the company, including:
- **Risk identification and management**: the organization must mitigate risks related to information security, preventing and monitoring them continuously.
- Implementation of an **Information Security Management System**: Introducing a set of procedures and controls to ensure the protection of confidentiality, integrity, and availability of information.
- **Compliance** with legal and regulatory requirements: Adhering to information security provisions and current regulations, primarily GDPR.
- **Implementation of the PDCA** (Plan-Do-Check-Act) cycle: ensuring continuous improvement of the ISMS, which involves periodic internal audits, management reviews, and updates to controls.
### What This Means for Our Clients
Achieving certification guarantees the validity of ongoing processes for **information security and data protection**, reducing the likelihood of incidents related to data breaches or cyberattacks.
By reaching this milestone, E-time reinforces its tangible commitment to maintaining the highest standards of information security.
The certifications can be fully reviewed at this [**link.**](https://www.csqa.it/it-it/aziende-certificate)
Explore our solutions for Identity and Access Management
[Discover the solutions](https://www.keycloak-saas.com/)
[Contact us](https://www.e-time.it/contatti/index.md)
[Read More](https://www.e-time.it/en/e-time-iso-27001-certified/index.md)
[](https://www.e-time.it/en/new-partnership-between-e-time-and-botpress/index.md)
August 26, 2024by [user](https://www.e-time.it/en/author/user/index.md)[Other](https://www.e-time.it/en/category/other/index.md)
## [Chatbot & AI: a new Partnership between E-Time and Botpress Is Born](https://www.e-time.it/en/new-partnership-between-e-time-and-botpress/index.md)
We are pleased to announce the launch of a **new strategic collaboration** with [Botpress](https://botpress.com/) one of the most advanced platforms for creating and managing chatbots on the market.
The **partnership** between E-Time and Botpress will lead to the integration of Botpress into our services (integration with [Rexpondo](https://www.rexpondo.com/) is already available), allowing us to leverage the potential of **artificial intelligence (AI)** and **natural language processing (NLP)**.
Botpress integrates **AI** into its **chatbots** through an **advanced modular architecture** that enables the use of NLP and machine learning to create smarter and more personalized interactions.
The partnership between **E-Time** and **Botpress** combines E-Time’s technological know-how with the capabilities of an innovative and constantly evolving platform.
This growth-oriented collaboration has the shared goal of providing companies with **advanced tools** to enhance **user experience**, automate **customer service**, and optimize internal processes.
[Read More](https://www.e-time.it/en/new-partnership-between-e-time-and-botpress/index.md)
[](https://www.e-time.it/en/e-time-with-rete-dafne-against-every-form-of-violence/index.md)
January 5, 2024by [user](https://www.e-time.it/en/author/user/index.md)[Other](https://www.e-time.it/en/category/other/index.md)
## [E-time with Rete Dafne against every form of violence](https://www.e-time.it/en/e-time-with-rete-dafne-against-every-form-of-violence/index.md)
It’s time to reveal our second “Useful Gift” for Christmas 2023.
The events of the last months of 2023 have received significant media attention, bringing the issue of **gender-based violence** back into the spotlight, which remains a real scourge in Italy and beyond.
Therefore, we have chosen to make our small contribution to **Rete Dafne**, which daily provides support and assistance to victims of gender-based violence, and not only because the work of Rete Dafne concerns all **victims of any type of crime**.
For further information about the valuable work carried out by this association, we refer you to their website: [retedafne.it](https://www.retedafne.it/)
[Read More](https://www.e-time.it/en/e-time-with-rete-dafne-against-every-form-of-violence/index.md)
[](https://www.e-time.it/en/e-time-is-participating-in-the-plastic-pull-project/index.md)
December 21, 2023by [user](https://www.e-time.it/en/author/user/index.md)[Other](https://www.e-time.it/en/category/other/index.md)
## [E-time is participating in the Plastic Pull project.](https://www.e-time.it/en/e-time-is-participating-in-the-plastic-pull-project/index.md)
This Christmas, we have focused on two themes that are very important to us, and one of them is the **Environment**.
E-Time has contributed to collecting 37 kg of **waste abandoned** on beaches, in parks, and on streets, requalifying degraded ecosystems in Italy located in areas where local administrations do not intervene. All of this has been made possible thanks to the **Plastic Pull** project by [Piantando](https://piantando.it/).
### The project
**Plastic Pull** is one of Piantando’s social and environmental impact projects, with the goal of recovering tons of scattered waste throughout Italy, leveraging its network of associations and initiatives.
After identifying the areas of degradation to intervene, **Piantando** coordinates the intervention with field contacts. Each collected bag is certified, including photographs, location and date of collection, weight, disposal method, and the operational team.
### Who is Piantando
Piantando is a Benefit company that initiates **social** and **environmental** impact projects worldwide by collaborating with companies of all sectors and sizes. The central focus of Piantando’s work is **transparency** and **sustainability**, which characterize each project and ensure its proper development.
Below is the link where you can find more information about the project supported by E-time and our contribution: [E-time X Plastic Pull](https://business.piantando.it/etime-plasticpull)
[Read More](https://www.e-time.it/en/e-time-is-participating-in-the-plastic-pull-project/index.md)
- [1](https://www.e-time.it/en/category/other/index.md)
- [2](https://www.e-time.it/en/category/other/page/2/index.md)
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